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Micromediul Marcus Cristina

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    LICEUL TEORETIC SOLOMON-HALI SNGEORZ-BI

    FILIERA: TEHNOLOCICPROFIL: SERVICIISPECIALIZAREA: TEHNICIAN N ACTIVIT I ECONOMICE

    LUCRARE ATESTAT

    MICROMEDIUL LA SCMODERNSA

    COORDONATOR : ELEV :Prof. MGUREAN MONICA MRCU CRISTINA

    EMANUELA

    !""

    "

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    CUPRINS

    Ar#$%&'(

    CAPITOLUL IPr&)&'(*r&* #&'&r*+, * o/&(, // SC00MODERN00SA111111111...2*#.3

    CAPITOLUL IIA2&(& (&or&(/& #&'&r*+& *+& %/ro%&4/$+$/11111111111112*#.5 ." M/ro%&4/$+ '(r&2r/'4&r//11111111111111111...2*#.5

    . Co%2o'&'(&+& %/ro%&4/$+$/ 6'(r&2r/'4&r//1111111111....2*#.7 .." C+/&' //11111111111111111111111....2*#.8 .. F$r'/)or//1111111111111111111111....2*#."9 ..9 Co'$r&' //1111111111111111111111.2*#." ..; M*-%&4/*11111111111111111111...1 2*#."8 ..3 Or#*'&+& 4& (*(11111111111111111111 2*#.! .. I'(/($ //+&

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    ARGUMENT

    L$r*r&* 4& *(&(*( $ (/(+$+ >>M/ro%&4/$+ +* SC MODERN SA 6'&*r* ,

    2r&)/'(& %/ro%&4/$+ $'&/ 6'(r&2r/'4&r/ * ?/ o%2o'&'(, * %&4/$+$/ 4& *f*&r/ *

    *&(&/*.

    ' *(/@/(*(&* or/,r&/ f/r%&> %&4/$+ ,$ *% 4&2rof/(* $' 4/*#'o(/ &o'o%/o-

    f/'*'/*r #+o 4'4$-?/ &*%* , %&4/$+ 4& *f*&r/ &(& $' *4&@*r*(

    *+&/4oo2 4& o*)// ?/ *%&'/',r/ 6' o'(/'$, /% 6'(r&2r/'),(or/+or ?/ f*(or/+or * ,ror &/(&', ?/ */$'&

    o'4//o'&*), *(/@/(*(&* 6'(r&2r/'4&r//> 2r&$% ?/ for&+& o/*+& 4& *'*% 4/'

    *f*r* *&(&/*> *+,($/&?(& mediul de afaceri al firmei

    A+(f&+ 2$> %&4/$+ 4& *f*&r/ *+ $'&/ o%2*'// o'(, 4/' %$+(/($4/'&* 4&*(or/ ?/ for& 4/' &(&r/or$+ *&(&/*> *r& *$ &f&( *$2r* *2*/(,// %*'*#&r/+or 4&

    * r&*+/)* ?/ 6'(r&/'& r&+*// 4& $& $ +/&'// @/)*/. M&4/$+ of&r, o*)//

    f*@or* 4*r r/4/* / *%&'/',r/. Co%2*'//+& 4& $& ?(/$ , &(& 4& o

    9

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    /%2or(*', @/(*+, ,-?/ $2r*@&)& o'(*'( %&4/$+ 6' *r& */o'&*), ?/ , &

    *4*2(&)& +* /% %&4/$+ *% *2* $ *r*(&r 4& 2&r%*'&'(, ?/ 4& o r&+*(/@, (* $'(

    &+&%&'(& 4& '*($r, #&o#r*f/,> &o'o%/,> $r/4/,> 2o+/(/, &(.

    For&+&> * &+&%&'(& *+& %&4/$+$/ *% *o/*// *+&

    o'$%*(or/+or> */$'/ /'4/*+& &(.

    /% '*/o'*+/)*r&*>D&/)//+& &(&r'& $'( o(,rr/+& $'or for& &(&r'& *r& 2o( /%2$'&

    r&$'o*?(&r&* $r/4/, * $'or 'o/ 4r&2($r/ *+& *+*r/*/+or> 2r&+$*r&*

    o'(ro+$+$/ *$2r* $'&/ 6'(r&2r/'4&r/ o'$r&'(& &(..

    R*2or(*r&* &f//&'(, +* %&4/$ /%2$'& &r&(*r&* *(&'(, * o%2o'&'(&+or *+&>

    * /'(&r*/$'// 4/'(r& *&(&*> 2r&$% ?/ * /%2*($+$/ +or *$2r* 2/&&/ ?/> &@/4&'(>

    *$2r* *(/@/(,// 6'(r&2r/'4&r//. A#&'// %&4/$+$/ '$ */o'&*), 6', $ *&&*?/

    /'(&'/(*(& ?/ 6' *&&*?/ %,$r, *$2r* *(/@/(,// 6'(r&2r/'4&r//. C$ $'// 4/'(r& &/>

    6'(r&2r/'4&r&* /'(r, 6' +,($r/ 4/r&(& /%2$& 4& '&&/(*(&* r&*+/),r// o /'f+$&'&+& f//'4 4& r$+, r&/2ro& $ *+//> r&+*//+& $'( %*/

    6'4&2,r(*(&> %*/ +* /'f+$&'* *&(or* f//'4 4& &+& %*/ %$+(& or/ /'4/r&(,.

    A#&'// $2r/'?/ 6' 2r/%* *(or/& for%&*), micr!mediul i"#re$ri"derii &/+*+/

    *+,($/& o%2o'&'(&+& macr!mediului i"#re$ri"derii.

    ;

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    CAPITOLUL I

    PRE%ENTAREA GENERAL A SOCIETA II SC &MODERNSA

    So/&(*(&* o%&r/*+, S.C Mo4&r' S.A. * fo( 6'f//'*(, 6' *'$+ "889 2r/'

    HG '$%,r$+ ""5J"88! 2r/@/'4 6'f//'*r&* 4& o/&(,/ o%&r/*+& 2& */$'/ 6'

    /'4$(r/&> *@'4 * o

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    *4%/'/(r*/&> o%2$ 4/' 4o/ 4/'(r& &/ /'/ */o'*r/ 2r&)/4*/ 4& $' *+ (r&/+&*

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    $$( +* @rf> 2+*( ?/ 2&'(r$ *&r o%2r/%*(> 2&'(r$

    2ro4$&r&* 4& * 2&'(r$ 2r&2*r*r&* o+$//+or

    4& @o2/r&> 2&'(r$ &2$r*r&* *2&/ r&)/4$*+&.

    F/r%* Mo4&r' S.A. *r&> *($*+%&'(& 3! 4& *'#**/ (r$($r*/ 6' %$'/(or/

    2&/*+/)*/ (r/o(or/> $,(or/> *% %*/?(r/>%&*'// 4& $(/+*&>/'#/'&r/ (&(/+/?(/> 2&ro'*+ TESA *@'4 ($4// 2&/*+/)*(& 2& f/&*r& 4o%&'/$.

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    CAPITOLUL II

    ASPECTE TEORETICE GENERALE ALE

    MICROMEDIULUI

    *+ Micr!mediul i"#re$ri"derii

    Micr!mediul i"#re$ri"derii$2r/'4& *&/ f*(or/ &(&r'/ *r& /'f+$&'&*), 6'

    %o4 4/r&(, '&%/+o/( f/r%*> /*r *&*(* 2o*(& &&r/(* $' *'$%& o'(ro+ *$2r* +or>

    /'f+$&''4 +* r'4$+ &/ 2r/' */$'/ 2&/f/& o'f/#$r*/* %/ro%&4/$+$/.

    ' 4&f,?$r*r&* *(/@/(,// *+&> 6'(r&2r/'4&r&* 6',/ & o'(/($/& 6' 2$r(,(or/

    4& '&@o/ 2&'(r$ *(/f*&r&* ,ror* *2&+&*), +* r&$r& %*(&r/*+&> f/'*'/*r& ?/

    $%*'&. To(o4*(,> &* &(& f$r'/)o*r& 4& 2ro4$& &r@/// 2&'(r$ *(/f*&r&*

    '&@o/+or $'or *#&'/ &o'o%//. ' *%

    6'(r'4 6' r&+*// $ (o( *((&* o%2o'&'(& 4& %&4/$> r&2&(/@: f$r'/)or// 4& r&$r&

    %*(&r/*+& *$ 2r&(*(or// 4& &r@///> f$r'/)or// 4& r&$r&

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    2.2.1 Consumatorii finali i intermediarii (CLIENII)

    C!")uma#!rii fi"ali )i i"#ermdiari -Clie"#ii.2o( f/ r&$'// $< o'&2($+ 4&

    +/&'/ */ f/r%&/> *4/, *&+& 2&ro*'& $r/4/& *$ f/)/& ,ror* f/r%* +& !fer/

    2ro4$&+& *$ &r@///+& *+&.

    A+(f&+ 2$ clienii *+,($/& &r$+ f/r%&+or> /'(/($//+or ?/ *+ 2&ro*'&+or

    /'4/@/4$*+& ,ror* +& $'( *4r&*(& +/&'// o$2, $' +o

    &'(r*+ 6' (&%*(/* ($4//+or 4& %*r&(/'#> *&(&* f//'4 **(& 2& $'o*?(&r&*

    '&@o/+or> * &r&r//> * o%2or(*%&'($+$/ 4& $%2,r*r& ?/ 4& o'$%. ' f$'/& 4&

    (*($($+ +or> '*($r* o+//(,r/+or f*, 4& 2ro4$&+& &r@///+& 6'(r&2r/'4&r//> +/&'// &

    2o( #r$2* *(f&+: o'$%*(or/> $(/+/)*(or/ /'4$(r/*+/> 6'(r&2r/'4&r/ 4/(r/ *#&' // #$@&r'*%&'(*+& &(.Co'$%*(or// f/'*+/> f/& , $'( f/r%& *$ 2&ro*'& f/)/& /*$ 4&/)/* 4&

    $%2,r*r& o'4'4 2ro2r//+& '&@o/ ?/ f,'4 2r*(/ o &r/& 4& 2*?/ *r& , +&

    2&r%/(, , &+&(&)& &+ %*/ 2o(r/@/( 2ro4$ 4/'(r-o &r/& 4& @*r/*'(&. D/' *&( 2$'(

    4& @&4&r&> %&4/$+ o/*+ *+ o'$%*(or$+$/> /r$%(*'&+& /'4/@/4$*+& ?/ 2/o+o#/*

    * & o% &+& f,$(& f,r, o 2+*'/f/*r& 2r&*+*

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    %o4 r$+*(. E+& & r&f&r, +* 2ro4$& 4& fo+o/', $r&'(, *r& f//'4 o'$%* 2&'(r$ */)//o'*r&* ,r$/* o'$%*(or$+ *+o, (/%2 6' 4or/'* 4& *

    o

    $'&or/ /%2+/, %$+/ 4/(/'#'4$& $r%,(o*r&+& (r&/situaii 4& $%2,r*r& :

    "!

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    - */)/// ?/ r&*/)/// 4/r&(&> *($'/ '4 *($+ r&2&(/@ &(& o *r/',

    f*%/+/*r, ?/ r&2&(/(/@,> 2ro&$+ f//'4 r$(/'/&r. ' *&( *)> *+&r&*

    f$r'/)or$+$/ & f*& *$(o%*(> 2r/' /%2+* r&/(&r*r& * o%&')/+or 2r&&4&'(& 4&

    *&+*?/ #&'> &&* & r/4/, 2ro *+,($r/ 4&

    %o4/f/*r&* o'4///+or o%&r/*+& +/@r*r&> 2r&> &r@/&. E(& o2or($'/(*(&*

    /4&*+, 2&'(r$ *+/ f$r'/)or/ ?/ o*)/* 2&'(r$ f$r'/)or$+ &+ @&/ 4& *-?/

    r&*'*+/)* of&r(* ?/ * & 2r,(/ 2&'(r$ o r&'o/&r& 4*, '$ 4or&?(& 2/&r4&r&*

    +/&'($+$/ ,$.

    - */)/// 'o/ *r& *2*r 2&'(r$ 2r/%* 4*(, * *r/'/ 4& &r@//$ 2&'(r$ $'/(,/+&

    4& +$*r& * 4&/)/&/> /%2+/'4 $' &for( 4& ,$(*r& ?/ &+&(*r& * &+or %*/ *&(* &(& (o($?/ %*/ r&4$, 6' *)$+ o'$%*(or$+$/ f/'*+. C$

    /'(&r%&4/*r// &*+*+(, *(or/& 4& +/&'/ +$r$r/+& 2o( f/ o%2+&( 4/f&r/(&> 6'

    f$'/& 4& 2$(&r&* +or 4& 'o/&r& 4&r/@*(, 4/' %,r/%&* +or> #r*4$+ 4& o$2*r& *

    2/&&/> *2*/(*(&* 4& * /'f+$&'* o'$%*(or$+ f/'*+ &(. I'(&r%&4/*r// $'( *#&'/

    &o'o%// /%2+/*/ 6' 2ro%o@*r&*> 4/(r/ f/& 4/' *+(& %o(/@& +*(& 4& 2o+/(//+& 4& 4/(r/

    4&(*/+/?(//> %/// o%&r/*'/> *#&'// 4& @'),r/ *$ or/& *+(, for%, 4& 6'(r&2r/'4&r&

    ""

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    *+ ,r&/ o2 &(& 4/(r/

    o%$'/*//+or> &r@///+or 4& *& +* I'(&r'&(> 4*r ?/ *+(or 2ro4$&> 4*, $'(

    @'4$(& 2& 2/&& 2$/' o+@* 2r&$% ?/ 2,(r*r&* 6' *4/, *&/ *#&'/

    &o'o%// *r& *$(, f/r%&+& 2ro4$,(o*r& , /4&'(/f/& ?/ , o%$'/& %*/

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    For* *&(or /'(&r%&4/*r/ o'(, 4& o of/(/*(& ?/ 2$(&r'/& A(f&+>

    +/&'// 4&@/' 2& )/ & (r&& (o( %*/ 2r&(&'/o?/> 4&o*r&& *?(&2(,r/+& +or 2r/@/'4

    *+/(*(&*> f/* +/&'($+> , &(& &+

    o'$%*(or f/'*+ *$ /'(&r%&4/*r 4& @')*r& *r& $' $@'( /%2or(*'( 4& 2$ ?/

    (r&

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    6'(r&2r/'4&r// r&$r&+& '&&*r& 4& %*(&r// 2r/%&> %*(&r/*+&> &/2*%&'(&> %*?/'/ ?/

    $(/+*&.

    C$'o*?(&r&* 2o/*/#$r*r&* $'or r&+*// 4& 2/*, $ o 4&f*?$r*r&

    'or%*+, /%2$'& $'o*?(&r&* ?/ * $'or *2&(& r&f&r/(o*r& +* +/%*($+ /'(&r' *+ f/r%&/

    f$r'/)o*r& (*r& 4& 4//2+/',> 2o/ $%*'& *$ f/'*'/*r&. A(f&+>

    f$r'/)or// (r& (&+r*f> 2ro@/4&r/ 4& I'(&r'&( *$ f$r'/)or/ 4& r&$r& $%*'& of/// 4&

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    f$r'/)or/+or 4& o'(*( &(& 4*(, 4& f/r%&+& f$r'/)o*r& 4&

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    *@*'(*o*, $ $' f$r'/)or & o'(r$/&?(& 6' (/%2> 2& %,$r, & *% f/r%* & #,&?(& $< o 2$(&r'/, 2r&/$'& &+ 2$/' 4/' 2*r(&*

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    r&*+/)&*), o #*%, +*r#, 4& &r@/// '&&*r& 6'4&2+/'/r// o *#&'/ 4& 2$ $ /'f+$&'&

    "3

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    o'/4&r*

    of///+& 4& for, 4& %$',> 2r&$% ?/ 2&ro*'&+& *f+*(& 6' ,$(*r&* $'$/ +o 4&

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    Co+* ?/ P&2/ *$ 2& 2/** ro%'&*, * o%$'/*//+or %o

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    r&f$#/&r&* 2& %&'(& 4& 2/*, %*r#/'*+&> %*/ 2$/' 4/2$(*(& 4*r ?/ %*/ 2$/'

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    $'or +/&'/ 6' *f*r* *r/&/ 4& *(/@/(*(& > /*r 2& 4& *+(, 2*r(& 2&r/o+& 4*(or*(& *2*r//&/

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  • 8/12/2019 Micromediul Marcus Cristina

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  • 8/12/2019 Micromediul Marcus Cristina

    21/31

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  • 8/12/2019 Micromediul Marcus Cristina

    22/31

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  • 8/12/2019 Micromediul Marcus Cristina

    23/31

    CAPITOLUL III

    ASPECTE PRACTICE ALE

    MICROMEDIULUI LA SC &&MODERNSA

    1+ Clie" ii

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  • 8/12/2019 Micromediul Marcus Cristina

    24/31

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  • 8/12/2019 Micromediul Marcus Cristina

    25/31

    Prestatorii de servicii

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  • 8/12/2019 Micromediul Marcus Cristina

    26/31

    O o/&(*(& 2&/*+/)*(, 6' 2+**r&* for&/ 4& %$', LUGERAQ

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    %//.

  • 8/12/2019 Micromediul Marcus Cristina

    27/31

    E/(, ?/ f/r%& *r& 6?/ /% 6' 2&/*+ 4& ,(r& f/r%&+& %*r/ 4& o%&r $*%,'$'($+> /or*2/ 4& 4*%, G!lde" Lad4/' I(*+/* &/ %*/

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  • 8/12/2019 Micromediul Marcus Cristina

    28/31

    So/&(*(&* SC MODERN00SA &(& %&% I'4$(r/&

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  • 8/12/2019 Micromediul Marcus Cristina

    29/31

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  • 8/12/2019 Micromediul Marcus Cristina

    30/31

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